1       Your Adventure booking

You can book your Adventure by telephone, E-mail or letter.

A minimum of 12 persons is required for one destination.

We will confirm your booking by sending you an invoice to check the details of your adventure. If any detail on it is not correct, please inform us immediately.

2       Your Adventure price

The prices we offer apply at the time of publication, but we do reserve the right to alter prices from time to time. Prices can go up or down. We will able to confirm the up-to-date price of your chosen holiday before confirming your booking.

We guarantee that once you have made your booking and paid the deposit.

We will not change the price we agreed on. If one element of the price goes down and another goes up (such as flight supplement or extra booking), we will work out the new total price for your booking. If that is lower than the price you booked at, we will reduce your price; if not we will contact you immediately and make an up-to-date offer.

3       If we cancel your Adventure

Our aim is to provide your holiday as booked. But if for example, there are not enough people booked on your holiday. We may cancel it. We reserve the right to cancel your holiday in any circumstances.

If we cancel your holiday, you can either have a refund or buy another available holiday from us. If the cost of your new holiday is more expensive, the difference in price must be cover by you. If the cost of your new holiday is cheaper, we will refund the difference.

We will not cancel your holiday less than 4 weeks before departure unless of extreme emergency condition. (See important note).

4       What happens to complaints

We can usually sort out any complaints you may have. But if we cannot agree,you can take the matter to an arbitrator (Forbrukerrådet i Oppland, 2815 Gjøvik, Norway, +47 61173155). If you prefer, you can take your complaint to any suitable court

5       Our engagement for your Adventure

We will arrange for you to have the services that make up the holiday that you choose and that we confirm. These services will be provided either directly by us or by independent suppliers contracted by us. We are responsible for making that each part of the holiday you book with us is provided to a reasonable standard and as described in our Home-side/E-mail or courier. If any part of your holiday is not provided as described and this spoils your holiday, we will pay you appropriate compensation (See important note).

We have taken all reasonable care to make sure that all the services which make up the holidays advertised in our Web-site are provided by efficient, safe and reputable businesses, and that they follow the local and national laws and regulations of the country where they are provided.

6       Personal injury 1

This section covers injury, illness or death while you are using the services that we have arranged for you. We have no direct control over the way our suppliers provide their services. But everyone employed or contracted by us or by our suppliers is expected to carry out their duties properly. If they do not carry out their duties properly or at all and that fault results in your injury, illness or death, we may make a payment to you. We will not make any payment if your injury, illness or death was caused by an event or circumstances which that person could not have predicted or avoided even if they had taken all necessary and due care. We will not make any payment if your illness, injury or death was your own fault. If we do make a payment it will be similar to one you would receive under Norwegian law in a Norwegian court.

Note: We will only make payments for injury, illness or death if the following conditions are met:

 

1. You must tell us, and the supplier involved about your injury or illness while you are in the resort. You must also write to us about your claim within 28 days of coming home from your holiday. Please include a letter about your injury or illness from your doctor if you can.

2. You must transfer to us any rights you have against the supplier or any other person.

3. You must agree to co-operate fully with us if our insurers or we want to enforce those rights.

 

We ask you to transfer your rights to us so we can claim back from suppliers any payment we make to you, plus any legal or other costs. We will not make any profit from this. If we get back from the supplier more than we have paid you plus these costs we will give the extra money to you. 

7       Personal injury  2

This section covers injury, illness or death, which is not connected with the arrangements made by us. If you, or someone on your holiday booking, is injured, falls ill or dies while taking part in an activity, which is not part of the program arranged by us, we will try to help if we can. For example, we can help by:

 

1/ Providing translation services;

2/ Communicating with authorities and others in foreign resorts;

3/ Recommending foreign lawyers (if necessary);

4/ Explaining the procedures you should follow;

 

1       Your holiday/training course contract

When you ask us to confirm your booking, you must sign an contract form to say that you accept this Agreement.. Your contract with us is made on the terms of this Agreement, under Norwegian law and under the control of the Norwegian courts alone.

2       Paying for your Adventure

You pay a deposit of 50% of the price when you return the contract signed, this is your only commitment until 4 weeks before your holiday. Within 2 or 3 weeks of booking, we will send an holiday invoice showing how much you owe us. You must pay the amount on the invoice at least 4 weeks before you go on holiday. If you don’t, we can treat your booking as cancelled and charge you a cancellation fee as high as the total amount shown on the holiday invoice ( see section 4).

3       Insurance

Anyone going on an event/activity with Adventure Provider must be properly insured, and so we require that you accept our holiday insurance

(Europeiske reiseforsikring AS, postboks 1374 Vika, 0114 Oslo, Norway, +47 815 33 121, Internet address: www.europeiske.no) ), which we have negotiated. A copy of the brochure will be sent with your holiday invoice. This document contains full details of what is and is not covered and the condition of the cover. You should read this document very carefully. Your policy contains restrictions regarding pre-existing, serious or chronic medical conditions; if it is the case you may not be covered unless an appropriate endorsement has been issued. If you have further questions after having reading the insurance brochure you can contact us. The appropriate premium will be included to your holiday invoice. We guaranty that we will not make any profit out of it. Once accepted, insurance cannot be cancelled. 

If you do not choose the insurance policy that we have negotiated, please ensure that yours is at least as good.

4       If you cancel your booking

If you want to cancel your booking, please write to us at the address shown on this form. The person who signed the contract must sign this letter. To cover the cost of processing your cancellation and to compensate us for the risk that we might not be able to resell the holiday, we make a cancellation charge which is as follow:

These charges are based on how many days before your booked departure, we receive your cancellation. These charges are a percentage of the total cost of your holiday, not including your insurance premium.

Number of days             Amount you must pay

 

The person who signed the contract is responsible for paying this charge. The size of the charge depends on when we receive your cancellation letter – the more notice you give, the less we will charge.

5       If you have a complaint

If you have a complaint about your holiday, please tell your representative of Verdens Øyne, Adventure Provider immediately. They have the power to deal fully with your complaint. It is always easier to sort things out on the spot when your representative can see and understand the exact nature of the problem. If they cannot sort things out, they will ask you to record details of the problem on a 

”Complaint form”. You must also report the problem to the supplier of the service you are complaining about. If your complaint was not sorted out on the location, you must then follow it up by writing to us within 28 days of returning from your holiday. Please write your customer reference number on your letter. We do not have to look into complaints which we receive after the 28-day limit, or which you did not report to your representative and to the supplier.

6       Holiday/training course participation

We reserve the right to refuse you as a customer or continue dealing with you if your behaviour is disruptive and affects other customers. If we do this, we will not be responsible for any extra cost, which you have to pay.

The use of alcohol, drugs, chemical substances, weapons or any other illegal material during an holiday or a training course will result to the immediate expulsion of the participant. It might in severe cases result to some legal actions and pursuit against this participant.

There will be no tolerance or comprehension for this kind of behaviour!

7       Group accommodation

The accommodation, we arrange for the group must only be used by those people named on your invoice. Names should be supplied at least 4 weeks before departure. A name change after this will incur an amendment fee of 55€ per name changed. You are not allowed to share the accommodation or let anyone else stay there unless agreed otherwise by us, or any of our representatives.

Events beyond our control

We will not pay compensation for changes (cancellation, cut in the program or any events beyond our control) made because of war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, technical problems with transport, closed or congested airports or ports, and other actual or potential severe weather and snow condition and any other similar events. In the unlikely event it becomes necessary, we will do our best to repatriate you or to make suitable alternative arrangements for your welfare. Remember that by booking your holiday with us, you agree that you will co-operate with us.

Special needs

Some of our customers have special needs and if you do, please let us know in advance about your disability and we will be happy to advise and help you with  special arrangements. Given sufficient notice, we will be happy to carry collapsible wheelchair for you and endeavour to give you the best possible service to ensure a happy, trouble-free holiday. If, for example, you are unable to use the normal coach transfer between your resort airport and accommodation, then taxi transfers can be arranged. We will always try to do our best to provide facilities for free as far as our resources can help, otherwise we will be happy to quote prices on request.

Currency

All total prices include VAT on all holidays to EU countries. Because we are dealing with a numerous nationalities and currency, we have thought that it will be easier to set all prices in an international currency like the Euro. Therefore all invoices will be sent in Euro[1]. 

Compensation

In the unlikely event of a major change or if any service is not provided as described (changes must be different than those listed on events beyond our control), we will do our best to replace the defective event on the spot, to the same standard or above, with no extra cost. If we cannot, you can claim for compensation.

We will then refund you as follow.

Type of activity                                Compensation

Please sign[2] and return the contract to us as well as your payment (deposit).

Your Customer Number is mentioned on the invoice (Faktura).

[1] Except from the Norwegian resident where invoices will be in Norwegian Crown. (NOK)

[2] For people under 18 years old, the contract must be signed both by the legal representative and the participant.